What's Covered — And Where to Go for More
Go Big Formula specializes in one thing and does it exceptionally well: your AI Front Office. Because we don't spread ourselves across everything, our Fully Managed members get real expertise — and every client, managed or self-managed, has clear paths to get help with anything else they need.
Fully Managed Plan
What's 100% Included
Everything below is handled by our team — backed by ongoing support.
Website Development, Hosting & Management
We build, host, and manage your website. Need a change? Just tell us.
AI Voice — Inbound Call Handling
Sadie answers calls, captures info, and helps customers. If she can't resolve something, she records a note and emails you directly. No appointment booking — the note comes straight to you.
AI Chat — Inbound Chat Response
Sadie responds to website and SMS chats, answering questions and collecting customer details.
AI Social Media — Inbound Responses
Sadie responds to Facebook and Instagram comments and DMs so customers aren't left waiting.
AI Reviews — Requesting & Responding
Sadie helps request reviews from happy customers and responds to reviews you receive.
We Adjust It As Your Business Changes
This isn't a one-and-done setup. As your AI Front Office and website need to be adjusted — new services, updated hours, changed content, Sadie tuning — just send us a request and our team handles it. You can submit up to one request per week, and we'll take care of it for you.
You're Never Stuck
Your Support Options
Available to every Go Big Formula member — Fully Managed, Self-Managed, and legacy alike. You're never on your own.
Open Office Hours
Live help each week. Drop in, ask questions, and work through something with us — no appointment needed.
24/7 Tech Support
Technical support is available around the clock. Find it in the top-right corner of your Go Big account.
Sadie
Our AI assistant, fully trained on the system. Ask her anything, anytime — she's great for quick answers and self-help.
Outside Standard Scope
Need Something Built?
Some things — like calendar setup, email marketing sequences, automation funnels, and education/course portals — fall outside the standard scope for Fully Managed members, and are normal territory for our Self-Managed members. For 1:1 buildout help inside your Go Big account, here are trusted options.
Chelsea Galvez
HighLevel Tech & Onboarding
Chelsea has been working with Go Big since early 2024. She currently runs onboarding and open office hours, and has deep familiarity with Go Big accounts.
Bio coming soon — check back shortly to learn more.
Best for: Onboarding help, system walkthroughs, and open office hours.
Rachel Glaza
HighLevel Buildout Specialist
Rachel has been providing buildout services to Go Big clients since early 2025, with extensive expertise in the platform.
Bio coming soon — check back shortly to learn more.
Best for: Custom buildout projects inside your Go Big account.
You Always Have a Path.
No matter your plan or need, you're covered. Self-help through Sadie. 24/7 tech support. Live help in Open Office Hours. Or hands-on buildout help through Chelsea, Rachel, or freelance platforms. Whatever you need — there's a clear next step.